Frequently asked questions

Mentayar helps you find a mental health specialist and book a session. Compare profiles, areas of work and prices, pick an open time and pay online. Sessions take place by video, by phone or in person.

Find a specialist

No. You can browse the directory, read profiles and see open times without signing in. You only need an account to book and pay, and you can sign in with your email or your mobile number.

Some specialists offer a shorter introductory session. When one does, the booking box on their profile shows it with its length and its price, or says that it is free.

Most specialists work in Persian, and some also hold sessions in other languages. Each profile lists the languages that specialist works in, and the directory can filter by session language.

Filter the directory by area of work and read the profiles: background, approach, price and open times. If you are unsure, answer a few short questions and we suggest some specialists to consider. The final choice is always yours.

Find a specialist Help me choose

Nobody is listed before our team approves them. A person reviews each specialist’s documents and licence, holds an interview and checks later changes to key profile details before they show. An expired licence takes a profile off the list until it is renewed.

How we work

It happens, and it is fine to change. Request a transfer from your account: once our team reviews it, the remaining sessions with your current specialist are cancelled and their amount is returned to you.

Only a client who had a session with that specialist can rate it and write a review, and our team reads every review before it appears publicly.

Choose a day and an open time on the specialist’s profile, fill in your details and pay. Once the payment is confirmed, the session appears in your account and you get a confirmation.

Each specialist sets the length of their sessions, shown on their profile before you book. For a longer conversation you can book two back-to-back times as one double session.

Yes. Turn on weekly repeat in the booking box and choose how many sessions: the same day and time is booked each week and paid in one payment, with any discount for that number shown on the option. The series is booked whole or not at all.

Yes, up to 24 hours before it starts. Pick a new open time from your sessions list and, if it is free, the change is made at once. The format and the place stay the same. Your specialist may also propose another time, which you can accept or decline.

You can always cancel a paid session; how much comes back depends on how much notice you give:

• Less than 24 hours before the session: no refund
• From 24 hours up to 3 days before the session: 50% of the price comes back
• From 3 days up to 7 days before the session: 80% of the price comes back
• 7 days or more before the session: the full price comes back

You see the exact amount before you confirm, and the rule in force when you booked stays with that session. The refundable amount is added to your Mentayar wallet and can be used for your next sessions.

Cancellation and refund policy

Join the specialist’s waitlist with the day or hours that suit you. When a matching time frees up, we let you know and hold it for you for a short while so you can book it. In-person sessions have a waitlist too, tied to the place.

If the specialist accepts couples or family sessions, you can add a companion when you book and send them an invitation by email or text message. They sign in with their own account and see the session there. The person who books pays for the whole session.

Yes. We send reminders 24, 3 and 1 hours before each session by email and text message, and on Telegram if you connect it. In your account you choose the channels and set quiet hours for texts and Telegram.

A video session uses camera and sound, and a phone session is sound only; both run in the session room on this site. An in-person session takes place at the address on your booking. Each specialist decides which formats are open in each block of their hours.

Nothing to install. The join button in your account turns on 15 minutes before the start and opens the session room on this site. Allow your browser to use the microphone, and the camera for video. A phone session is an audio call in the same room, not a call to your phone line; an in-person session has no online room.

At the place shown when you book: the address, directions and contact details are on your booking and in the confirmation email, and the map opens with a tap. In-person times are always on the clock of that place.

Online times are shown in your own time zone, with the zone named. Specialists set their hours on their own clock, and the site converts between the two, daylight saving included. In-person times are the one exception: they are on the clock of the place.

Prices are in euros. The payment methods open at checkout right now: International Card (YekPay) and Wallet.

Each specialist sets their own price. You see it on their profile before booking and again, in full, at checkout. If the specialist changes the price later, a session you have already booked keeps its price.

Report the problem from that session in your account. Our team reviews every report and can refund the session or move it, and a specialist who misses sessions repeatedly is flagged for review.

Yes. Each paid session has a payment receipt in the payments list of your account, which you can print or save as a PDF. It is a receipt, not a tax invoice.

What you share with your specialist is confidential. The notes they write about your sessions stay in their own panel and are never published. The privacy policy and the consent in the intake form explain exactly who may see what, and when.

Privacy

Only if you allow it in the intake form, and then only that specialist, to plan your sessions. Results are never shown on a public page.

Yes. Send a deletion request from your account settings and our team carries it out: clinical and personal content such as notes, answers and messages is erased or anonymised and the account is closed. Payment records are kept for accounting, and published reviews stay. You can download a copy of your data first.

Short standard questionnaires that you can fill in for free in your account, with the result shown straight away.

Tests

No. They are for screening and self-knowledge, not a diagnosis, which only a specialist’s assessment can give. You can go over a result with a specialist in a session.

Yes, and you do not need an app store. On iPhone, open the site in Safari and choose Add to Home Screen; on Android, install it from your browser the same way. Booking, payments, messages and joining sessions all work in the app. Android users can also download the app file from the install page.

Install the app

Yes. You sign in with the same account and see the same sessions, payments and messages in both. Specialists have a separate app of their own, so a client account opens only in the client app.

Apply from the join page with your degree, licence number, a short introduction and your documents. Our team reviews them and holds an interview, and your profile goes live only after approval. You can follow your application’s status online.

Apply to join

Weekly hours where you choose video, phone or in-person for each block, your own time zone and in-person places, a calendar link for your phone’s calendar app, client files with private session notes, earnings reports, and a separate specialist app with all of it.

Your place on Mentayar: your profile appears in the directory and clients can book you. It is not taken from your session earnings, and it promises no particular number of clients or level of income.

Membership and pricing