Please read these terms carefully before using Mentayar’s services. Using the site and registering means you accept them.
1. Nature of the service
Mentayar is an intermediary platform that connects clients with mental health professionals (psychologists, counselors) by video, phone or in person. Treatment and the clinical content of each session are provided by the specialist who holds it.
Some specialists only serve clients who are physically in Iran; this limit is shown on the specialist’s profile.
2. Registration and account
You can sign in with a mobile number and one-time code, with email and password, or (if enabled) with a Google, Facebook, Apple or Telegram account. You are responsible for the accuracy of your details and for the security of your mobile, email, password and linked accounts. Your account belongs to this site only; our other brands have separate accounts.
3. Client membership
You do not currently need a membership to book and pay for a session; you only pay for each session, at the price shown to you before you pay.
4. Booking, prices and payment
The specialist sets the price of each session and it is shown, in euros or US dollars (the site’s active currency), before you pay. You can pay through Stripe, PayPal or YekPay, or from your wallet. The booking is confirmed when payment completes; until then the chosen time is held for you only briefly and then released. If a payment arrives after the slot was released, or a booking is paid twice, the amount is returned to your wallet.
5. Cancellation, rescheduling and refunds
Cancelling or moving a session, and the refund you receive, are governed by the Refund & Cancellation Policy; its table is always shown to you when you book and when you cancel, and may be updated. The later you cancel, the smaller the refund, and if you move a session to another time the earlier of the original and the new time is used to work out the refund.
6. Wallet, gift credit and withdrawals
Refunds are credited to your wallet on this site and can be used for later bookings and purchases. You can request a withdrawal to your PayPal account or IBAN; requests are reviewed, and the minimum amount and available methods are shown on the wallet page. Gift credit, loyalty points and any promotional credit can only be used for purchases on the platform and cannot be converted to cash or withdrawn.
7. Responsibility of specialists
Specialists are checked for credentials and professional qualification before their profile is activated and work independently of the platform. The specialist who holds a session is responsible for its clinical content and therapeutic outcome.
8. Discount codes, referrals and loyalty club
Discount codes may be used only under that code’s own conditions (minimum purchase, usage limits, a specific specialist or an expiry date) and cannot be transferred or exchanged for cash. A referral reward is activated after the referred person’s first paid session is successfully held. Loyalty points are earned from held sessions and announced activities and can be converted into platform credit; if a session that earned points is refunded, those points (and any related reward) are deducted.
9. Tests, packages and educational content
Tests and educational products are sold separately from sessions. A test result is a self-understanding and monitoring tool, not a medical diagnosis. A session package can be cancelled while unused and its credit returns to you. Refund details are in the Refund & Cancellation Policy.
10. Code of conduct
Abusive behavior, harassment, misuse, trying to avoid paying through the platform, recording a session without the other party’s consent, and providing false information may lead to your account being blocked.
11. Intellectual property
The design, text, logo and content published by Mentayar belong to Mentayar; commercial use without written permission is prohibited.
12. Limitation of liability
Mentayar is a technical intermediary and is not responsible for the therapeutic outcome of sessions or for professional disagreements between client and specialist. To the extent permitted by law, Mentayar’s liability in any case will not exceed the amount paid for the service concerned. Temporary interruptions due to maintenance or failures beyond our control are not compensated, except that a session that cannot take place for that reason is refunded under the Refund & Cancellation Policy.
13. Closing your account
You can request account deletion from your Profile at any time (details in the Privacy Policy). Mentayar may also restrict or block an account that breaks these terms or is misused.
14. Changes to these terms
These terms may be updated; the current version is always on this page and the date of the last update is shown at the top.
15. Contact us
For questions about these terms, please reach us through the Contact Us page.