This policy explains what information Mentayar collects, why, who it is shared with, and the choices you have. By using Mentayar you agree to this policy.
1. Information we collect
- Identity and account: your name, mobile number and/or email and, depending on how you sign up, a password (stored only as a hash) or the ID of your Google, Facebook, Apple or Telegram account (only if enabled and chosen by you)
- Booking and session records: the specialist, time and type of session (video, phone or in person), booking status, invited companions and, where needed, a billing address
- Clinical and therapeutic information: intake and consent forms, answers to assessment questionnaires (such as PHQ-9, GAD-7, WHO-5), messages and files exchanged with your specialist, goals and recommendations in your dashboard, and the notes and case file your specialist writes
- Standardized tests: the result of any test you take through our partner service
- Payments and wallet: transaction history, wallet balance and movements, loyalty points, and withdrawal requests (PayPal account or IBAN). Your full card details are processed only by the payment gateway (Stripe, PayPal, YekPay) and are not stored by Mentayar
- Support: messages you send through the contact form or support section
- Technical data: IP address, device and browser type and your language choice, used for account security, abuse prevention and troubleshooting
2. How we use your information
We use it to provide the service and coordinate bookings between you and your specialist; to sign you in securely; to send sign-in codes, booking confirmations, session reminders, invoices and important notices by SMS and email; to process payments and refunds; to track your progress and show it to you and your specialist; to prevent fraud and abuse; to answer support requests; to improve the service; and to meet legal requirements.
3. Confidentiality of clinical information
Your assessment answers, messages, notes and session content are confidential and visible only to you and the specialist concerned; other specialists and users cannot see them. A specialist who works on more than one of our brands sees each brand’s clients only to deliver that service.
The Mentayar clinical and support team has access only in limited cases, such as handling a complaint, clinical quality audits or safety follow-up; this access is never for diagnosis or treatment.
Safety alert: if an answer in a questionnaire suggests thoughts of harming yourself, the system records an alert for the clinical team so it can be followed up as quickly as possible. The alert includes your name and that answer.
4. Sharing with third parties
Mentayar does not sell your information and does not give it to anyone for advertising. It is shared only as needed with:
- The specialist you booked, within the scope of that booking and your therapeutic record
- The payment gateway (Stripe, PayPal, YekPay) to process payments and refunds
- SMS and email providers to deliver sign-in codes, reminders and notices
- Google, Facebook, Apple or Telegram sign-in: only if you choose that method
- Our standardized-test partner: only when you buy or are assigned a test, and only what is needed to run it
- AI tools: if enabled for translation or for a specialist’s note drafts, the text needed for that task is sent to the provider; these tools are not used for therapeutic decisions or advertising
- Courts and authorities, only when the law requires it
Your account belongs to this site only; customers of our other brands have separate accounts and wallets.
5. Retention and deletion
You can request account deletion from your Profile. Our team reviews it and, once approved, deletes or anonymizes: notes, case files and attachments, assessment answers and intake forms, messages and attachments, goals, and the name, contact details and address stored on bookings; the account itself is anonymized and locked.
As required by legal and financial obligations, we keep payment, wallet, withdrawal and accounting records; safety alerts and records connected to them; and reviews you published about a specialist. If you have an open upcoming booking, cancel it before deleting your account.
6. Security
Passwords are stored only as hashes and your connection to the site is encrypted. You can turn on two-step sign-in. Private documents (such as specialist credentials and case attachments) are kept in protected storage and downloadable only with authorization. No system is perfectly secure: if you suspect unauthorized access, change your password and tell us.
7. Your rights
From your dashboard you can:
- Download a complete copy of the information we hold (bookings, assessments, messages, reviews and more)
- Correct your profile and contact details, and change your email or mobile with a verification code
- Sign out of every device signed in to your account
- Set your notification preferences (SMS, email, Telegram) and your site language
- Request complete deletion of your account
8. Cookies and browser storage
Mentayar uses only essential cookies and storage: your sign-in session, language choice and interface preferences. No behavioral analytics or third-party advertising trackers are used.
9. Changes to this policy
If this policy changes in a material way, the new version will be published on this page and the “Last updated” date at the top will change. Continuing to use the site after publication means you accept the new version.
10. Contact us
For any question about privacy or requests about your data, please reach us through the Contact Us page.